planning your visit
helping you to make the most of your visit
We want all of our visitors to have a bostin’ day out at the Museum and we’re working hard to make our site as accessible as possible.
We recommended having a look at our accessibility map (also available in our admissions area) to plan your future visit. Please speak to a member of staff should you have any questions, or require assistance when you visit. Download our accessibility map by clicking the button below.
The Museum has a small number of manual wheelchairs (rated 18 stone/115 kilos weight). Advanced booking is required and will be allocated on a first come, first served basis. Please call 0121 557 9643 or email [email protected] There is no charge for the use of these wheelchairs.
Visitors are encouraged to bring their own wheelchair or motorised scooter in order to get around the Museum. These ideally should be used along pedestrian routes, taking care to avoid collision and blocking paths. Please follow route markings and remember that BCLM is a 26 acre open air Museum site so don’t forget to charge your scooter fully before arriving.
The Museum has a vintage style vehicle, ‘Doris’, named after the mother of one of the original donors of the vehicle. Doris is the Museum’s accessibility vehicle; she has a tail lift to enable visitors in wheelchairs and those with mobility issues easy access. Doris is able to carry manual wheelchairs and pushchairs, but not motorised wheelchairs or mobility scooters.
You can request Doris at any time by calling our Duty Manager on 07788666161.
There are plenty of easily located adapted and accessible toilets located around the Museum. There is no need to bring a radar key with you on your visit, as the only toilet in need of a radar key is located at the Bottle & Glass Inn, where a key is available on request.
Changing Places toilets
Our nearest Changing Places toilets are located at Dudley Archive and Local History Centre, five 5 minutes away from our main visitor reception. Changing Places opening times: Tues-Sat, 10.00am-3.00pm.
If you would like more details please call 01384 812771 . Calls made on Mondays will not be answered but the building will be open.
Assistance dogs are welcome throughout the site with water bowls and waste bins available at the Newcomen and Trap Shop.
Hobbs & Sons Fish and Chip Shop
Fish and chips, cooked traditionally in beef dripping, can be purchased daily from 11.30am-3.30pm. This shop is on the Old Birmingham Road and is accessed from a pavement with a dropped kerb nearby.
The Bottle & Glass Inn Outdoor Yard Bar
Serves, from 11.00am-4.00pm (12noon till 3.00pm on Sundays), a selection of traditional drinks, including Black Country Real Ale. This outdoor seated area has an accessible toilet accessed with a radar key.
Workers’ Institute Café
Located at the heart of Museum, this café offers a range of hot and cold drinks, sandwiches and cold snacks to take away. This café is accessible by a small step and wheelchair access is via a portable ramp to the right hand side of the building.
There are also a number of seasonal outdoors food and drink stalls for visitors to enjoy. Picnic and seating areas are located around the museum. Each picnic area has accessible benches available.
To help you make the most of your visit you can download exhibit information sheets. These are especially useful for visitors who may have a hearing impairment. Click to download:
- Bakers Shop (PDF 1400kB)
- Bottle & Glass Inn (PDF 960kB)
- Broome’s Garage (PDF 1200kB)
- Carter’s Yard (working horses) (PDF 976kB)
- Cast Iron Houses & Print Shop (PDF 1100kB)
- Chainmakers’ House (PDF 928kB)
- Cradley Heath Workers’ Institute (PDF 876kB)
- Doo’s Chemist (PDF 1000kB)
- Gregory’s General Store (PDF 1900kB)
- Hardware Shop (PDF 1400kB)
- Jerushah – the Tilted Cottage (PDF 580kB)
- Pitt’s Cottage (PDF 752kB)
- St. James’s School (PDF 1400kB)
- Station Road Cottages (PDF 1500kB)
- T. Cook’s Sweet Shop (PDF 888kB)
- Toll House (PDF 752kB)
- Underground Mine Trip (PDF 1200kB)
Our specialist Access Tours take place once a month on a Saturday and begin with an introductory welcome to the Museum. A dedicated tour guide will be with you for the duration of your tour. Visit our What’s On page to view and book upcoming tours.
Come and explore on our Audio Descriptive tours featuring one of our trained costume demonstrators, revealing Black Country history through touch and handling experiences.
Join our Deaf Friendly tours facilitated by a qualified British Sign Language interpreter for deaf and hard of hearing visitors. The BSL interpreter works alongside one of our friendly costumed demonstrators who will support the tour by spoken interpretation.
getting in touch
We appreciate that finding a balance between historical authenticity and access for all can be testing. We welcome your feedback on how your visit went.
If there’s anything you’d like to tell us, please email [email protected] and we’ll try and respond within 14 days. If you’re emailing about a recent visit, it would be helpful if you could include your customer number, which you can find on your receipt.