Useful information to plan your visit

FAQs

We want all of our visitors to have a bostin’ day out at the Museum.

Answers to our most frequently asked questions are below, but if can’t find the answer to your question, please call us: 0121 520 8054 (lines open Monday-Friday, 10.00am-4.00pm) or email [email protected]

Booking your ticket and pre-visit information

We recommend that visitors pre-book their visit in advance via our website.

Booking in advance is the best way to ensure you can visit on your preferred day and time of your choosing. However, a number of walk-up tickets on the day are available unless otherwise stated.

When you purchase your admission ticket online, you’ll need to choose a date and time to arrive for your visit. Please make sure you book a ticket for each individual in your visiting party.

Most of our historic buildings are open for visitors to enjoy. However, we have had to make some closures/adaptations as a result of construction work for our new BCLM: Forging Ahead development.

  • Underground Mine

Due to its close proximity to construction works for our new visitor centre, our underground mine experience is closed until further notice. However, we will be continuing to hold demonstrations and activities above ground at Racecourse Colliery.

  • Fairground

The Fairground at the Museum has been temporarily re-located. A fairground with coconut shy and game stalls will operate during school holidays in 2022 and on selected weekends.

  • Vintage transport

We will be offering limited transportation on our motor buses during the afternoons. We’ll also be continuing to display key vehicles from our fleet and visitors will also be able to talk to our transport drivers about the collection.  

We’ll continue to operate our access vehicle, ‘Doris’, for visitors who require assistance. On the day of your visit, please call our Duty Manager on 07788 666161 to make appropriate arrangements. 

Due to the ongoing construction works, on weekdays we are currently unable to operate any transport which requires the use of electric overhead wires. There will be limited services on our trolleybuses on selected weekends and bank holidays. Our trams are currently out of operation, but will be on show for visitors to view. 

Your admission ticket includes entry to all open exhibits within the Museum site, as well as unlimited daytime visits to the museum for 12 months*.

The Museum is located next to the Dudley Canal Trust, which runs boat trips through limestone caverns for an additional cost.

Please note that for safety reasons and ongoing construction works relating to our new visitor centre, the Underground Mine tours are currently not operating. Demonstrations will be taking place above ground at Racecourse Colliery; speak to our historic characters at the colliery for more information.

Car parking on our main car park is charged at £3.50 and is not included in the admission price.

*see our terms and conditions page for more details about our UnChained Annual Pass.

On the date of your first visit to the Museum, we will automatically convert your general admission ticket(s) into an UnChained Annual Pass. The UnChained Annual Pass gives you 12 months of free and unlimited daytime return visits.

This offer is not applicable for those using vouchers (including Tesco vouchers). Please note that UnChained Passes are issued for unlimited return for the original visiting party only, and proof of ID may be requested. Please see bookings terms and conditions for more information.

We recommend pre-booking so that visitors are able to choose their preferred dates and time of visit.  We will release a limited number of walk-up tickets on a daily basis, but a greater number of tickets will be available online. To book your entry time, visit the ticketing page on our website and choose the free Return Entry option for Members or UnChained Passholders. 

Please remember to pre-book an entry ticket for each person in your visiting party covered by your pass or membership. You’ll need to present your valid Membership/UnChained Pass alongside your timed entry ticket for scanning upon admission, so please bring along both documents.

We recommend pre-booking so that visitors are able to choose their preferred dates and time of visit.   

We will release a limited number of walk-up tickets on a daily basis, but a greater number of tickets will be available online. To book your entry time, just visit the ticketing page on our website and choose the option for Other Ticket Types. Please remember to pre-book an entry ticket for each person in your visiting party.

You’ll need to present your voucher, or valid discount ticket alongside your timed entry ticket for scanning upon admission, so please bring along both documents. Where applicable, payment will be taken upon your arrival. Please pay by card wherever possible.

You can still book a visit without your UnChained Pass or Membership Card number. If you have a receipt for your original purchase, please bring this along with your proof of ID as the named purchaser, along with your timed ticket when you visit. Alternatively, please contact our Sales & Ticketing team on 0121 520 8054 (lines open Mon-Fri, 10.00am-4.00pm) or email [email protected], who will be happy to help.

Yes. Children with a Blue Peter badge can visit for free, so long as they are accompanied by a paying adult. You will still need to pre-book an entry time for everyone in your visiting party. Blue Peter badge holders should be booked via the ‘Other Ticket Type’ category. Please ensure that you bring along your Blue Peter badge as well as your badge ID card with your timed entry ticket to gain admission. 

Blue Peter badges are valid for general admission only and cannot be used to purchase special event tickets. 

As there is uneven terrain across the Museum’s 26 acres, we do not allow children’s scooters within our grounds. Please explore the Museum by foot – or hop on to one of our buses!

Should you need to change your entry time, please call our Sales & Ticketing team on 0121 520 8054 (lines open Mon-Fri, 10.00am-4.00pm), or email [email protected]

To help us, and other people who may wish to visit, we politely request that you let us know as soon as possible if you are unable to make your timeslot. Please remember that general admission tickets are non-transferrable and non-refundable.

Making the most of your visit

Only Guide dogs, assistance dogs and animals under the Museum’s management and care are allowed into the Museum.

Animals must not be left in your vehicle while you are visiting the site. Should this happen, and the animal is found in distress, the Police will be contacted.

The pre-booked timeslot applies to entry only. Following your entry, you’re free to spend as long as you like visiting the Museum until closing. The Museum closes to visitors at 4.00pm during the winter and 5.00pm during the summer. Please check the opening times on the date of your visit for guidance. 

The Museum site covers 26 acres so we recommend that you allow at least half a day to explore.

The allocation of pre-booked entry times enables us to manage queueing for admissions in an effective manner and to admit visitors into the Museum without unnecessary delay. 

If you are visiting with the intention of paying on the door, please note that you may be required to queue for a short amount of time before entering. 

There are a variety of options around the Museum for you to choose from.

On entry to the Museum, the brand-new Café Black Country (situated in our brand-new Visitor Welcome Centre) will be serving breakfast from 9.30am – 11.30am, and lunch from 11.30am – 5.00pm.

Our popular Hobbs & Sons Fish & Chip Shop is open, and a range of sandwiches, snacks and drinks can be purchased from the Workers’ Institute Café to eat in or take away. Children’s options and family meal deals are available.

If you’re looking for a drink, both the Bottle & Glass Inn and the brand-new Elephant and Castle Public House are available. Both pubs serve a range of alcoholic and soft drinks, along with bar snacks and cobs.

Vegetarian, vegan and gluten free options are available. We try to cater to all dietary requirements; if you have a specific allergy or dietary requirement please speak to one of our Food and Drink Team. 

Visitors are also welcome to bring their own picnic to enjoy in the designated outdoor areas of the Museum. 

BCLM is for everyone and we want to be as accessible and inclusive as possible in everything we do. We have ensured that maximum access and inclusion has been considered at every stage of our plan for reopening to create a safe and enjoyable experience for everyone who visits. 

For further detail and FAQs on access, please view our accessibility FAQs.

Yes. Following the opening of our brand-new Visitor Welcome Centre, our new car park is now open, situated behind the Museum. To access our new car park (Car Park One), exit the A4037 (Tipton Road) onto Discovery Way. At the end of Discovery Way, at the roundabout take the second exit. Turn right into the new car park.

If you are visiting us by car, please follow the directions of our car parking stewards, who will direct you to available parking upon your arrival. There is a charge of £3.50 for parking on our main car park (BCLM Members and Blue Badge holders park for free on our main car park). Car parking can be paid for at kiosks in our Visitor Welcome Centre. 

On busier days, you may be redirected to overflow parking (Car Park Two). To enter the Museum from our overflow car park, once you have parked please make your way past the Rolfe Street baths building and enter through the double doors on your right, and proceed through the covered walkway. From there, you can enter the Museum via the new Visitor Welcome Centre.

Parking in the overflow area is charged at £3.50 – payment is by cash with the correct change.

Please follow the guidance of our car parking attendants, who will direct you to the nearest available parking on arrival. 

No, the Museum is a no-smoking site. This includes the use of electronic cigarettes.

If you wish to have a cigarette during your visit, you can do so outside the Museum entrance – just tell one of our admissions team and they will re-admit you.

Supporting the Museum

If you’re considering making a donation, please visit our donate page to explore the ways you can support us. Thank you.

We welcome donations relating to the Black Country’s story that adhere to our collections policy. You can find out more about this, as well as how to get in touch, on our make a donation page

When there are available roles, any opportunities to work with the Museum can be found on our jobs and volunteering page.

Accessibility

Manual wheelchairs

The Museum has a small number of manual wheelchairs (rated 18 stone/115 kilos weight). Advanced booking is required and will be allocated on a first come, first served basis. Please call 0121 557 9643 or email [email protected]. There is no charge for the use of these wheelchairs.

Visitors are encouraged to bring their own wheelchair or motorised scooter in order to get around the Museum. These ideally should be used along pedestrian routes, taking care to avoid collision and blocking paths. Please follow route markings and remember that BCLM is a 26 acre open air Museum site so don’t forget to charge your scooter fully before arriving.

Toilets

There are plenty of easily located adapted and accessible toilets located around the Museum. There is no need to bring a radar key with you on your visit, as the only toilet in need of a radar key is located at the Bottle & Glass Inn, where a key is available on request.

Changing Places toilets

Our nearest Changing Places toilets are located at Dudley Archive and Local History Centre, five minutes away from our main visitor reception. Changing Places opening times: Tues–Sat, 10.00am-3.00pm.

If you would like more details please call 01384 812771. Calls made on Mondays will not be answered but the building will be open

Assistance dogs are welcome throughout the site with water bowls and waste bins available at the Newcomen and Trap Shop.

To help you make the most of your visit you can download exhibit information sheets. These are especially useful for visitors who may have a hearing impairment. Click here to download

Café Black Country

Situated in our brand-new Visitor Welcome Centre, Café Black Country will be serving breakfast from 9.30am – 11.30am, and lunch from 11.30am – 5.00pm. The café is proud to serve locally-sourced products and UK famed seasonal fruits and vegetables where possible to reduce our environmental impact. We’re committed to supporting local and start-up suppliers, including Cole & Mac Coffee Roasters and Tommy K condiments.

Hobbs & Sons Fish & Chip Shop

Fish and chips, cooked traditionally in beef dripping, can be purchased daily. This shop is on the Old Birmingham Road and is accessed from a pavement with a dropped kerb nearby.

The Bottle & Glass Inn Outdoor Yard Bar

Serves, from 11.00am-4.00pm (12noon till 3.00pm on Sundays), a selection of traditional drinks, including Black Country Real Ale. This outdoor seated area has an accessible toilet accessed with a radar key.

The Elephant & Castle Public House

Situated on the corner of Old Birmingham Road opposite 

Workers’ Institute Café

Located at the heart of Museum, this café offers a range of hot and cold drinks, sandwiches and cold snacks to take away.

This café is accessible by a small step and wheelchair access is via a portable ramp to the right hand side of the building.

Picnic/seating areas

There are also a number of seasonal outdoors food and drink stalls for visitors to enjoy. Picnic and seating areas are located around the Museum. Each picnic area has accessible benches available.