How do I cancel my membership?

Your membership supports our work as a registered educational charity. Please be advised that your membership is non-refundable. 

Related FAQs

Log into your online account, and visit the ‘Manage my account’ section to edit your account information and update your interests. Alternatively, contact the Membership Team at members@bclm.com or call 0121 520 8054.

Please contact the Membership Team at members@bclm.com or call 0121 557 9643 to let us know and we’ll post you a replacement card.

You can renew your membership in the following ways:

Renew your membership in person at our Admissions desk (please note this excludes Direct Debit)
Alternatively, call our Sales & Ticketing on 0121 520 8054 (please note this excludes Direct Debit).

No, membership cards can only be used by the member named on the card.

  • Check your spam folder
  • Check your preferences to make sure you’re allowing us to send emails
  • Check which email address you used to register your account
  • Contact the Membership Team at members@bclm.commembers@bclm.com or call 0121 520 8054

Click the link ‘I’ve forgotten my password’ and you will be sent an email with a link to reset your password.

How can we help?