Terms and Conditions

We want to ensure that everyone has a bostin’ time here at the Museum. Our staff and volunteers are committed to delivering the best possible experience and treat every visitor with respect. We kindly ask that you show them, as well as your fellow Museum visitors, respect too. 

  1. Bookings – general admission
  2. Bookings – events
  3. UnChained Annual Pass terms and conditions
  4. House policy – etiquette and guidance
  5. Other terms
  6. Website terms of use

Bookings – general admission

By purchasing a ticket, you agree to adhere to the following terms and conditions.

All general admission tickets are non-refundable and non-transferrable. If you are unable to attend on your chosen date, our team is happy to transfer your booking to another date. To do so, please contact our Sales & Ticketing Office on 0121 520 8054 (lines open 10am-4pm, Mon-Fri).

When you have completed you booking either online or via the telephone with our team, you will receive your ticket as a PDF via email. Each ticket is allocated a unique barcode which will be scanned upon admission to the Museum. If the barcode on your ticket has already been scanned the barcode scanner will alert the Admissions Assistant and you will not be admitted.

If you have purchased a full price general admission ticket (i.e., not one purchased as part of an offer or with a discount) your ticket will include BCLM’s UnChained Annual Pass. This barcode is located at the bottom of your original ticket from your first visit. Full terms and conditions of the UnChained Annual Pass can be found below.

Any young person aged 15 or under must be accompanied by an adult aged 16 or over.

General admission tickets and UnChained Annual Passes are valid for daytime admission on the dates and times that the Museum is open to the public. Visitors are advised to check the Museum’s website for details of opening dates and times prior to purchasing.

The Museum reserves the right to refuse entry to a visitor or to eject a visitor from the Museum site if, in the Museum’s reasonable opinion, the visitor is: being physically or verbally abusive; behaving in a threatening manner; appears to be under the influence of alcohol and/or drugs; may be a risk to the safety of Museum staff, volunteers or other visitors; may be disrupting or detracting from the enjoyment of other visitors; fails, when required, to produce proof of identity, age or entitlement to discount or concession; fails to comply with the requests of Museum staff; or is found to be in breach of the Museum’s terms and conditions or statutory law.

The Museum is not held responsible for Museum opening times listed beyond its own website.

The Museum provides the following concession tickets. Visitors must bring evidence of their eligibility for presentation at the point of admission. The Museum reserves the right to deny entry or charge the full standard admission fee to any visitor unable to provide documentation upon request.

  • Over 65 – please bring valid identification.
  • Students – please present a valid student ID or TOTUM card.
  • Unwaged – in receipt of job seeker’s allowance, income support, incapacity benefit, PIP, employment support allowance or universal credit. Please bring evidence of your payment support dated within the last six months.
  • Essential carer – if a visitor with disabilities requires an essential carer, this carer is admitted free of charge. Please bring along one of the following forms of identification: a recognised carer ID card, PIP cover letter or a Blue Badge belonging to the visitor with disabilities.

The Museum also offers the following partnership deals and discounts.

Please note that tickets purchased using partnership deals or discounts are not valid for the UnChained Annual Pass.

  • Tesco Clubcard Points* – visit Tesco’s website for more information on how to redeem your points.
  • Blue Peter badge – each child who has a Blue Peter badge can visit for free when accompanied by a full paying adult. Please ensure you bring your ID card along with your badge.
  • National Museum Directors’ Council – bring staff identification from partner organisation to receive free entry.
  • 50% for members of the British Motorcycle Charitable Trust – please bring identification.
  • 50% for members of the Heritage Railway Association – please bring identification.
  • 25% off for Armed Forces, both serving personnel and veterans – please bring identification.
  • 25% off for holders of the Discover Dudley card – please bring your card with you.
  • 2 for 1 with National Rail** – please present your valid West Midlands Travel train ticket on arrival. Please visit the National Rail offer website for more information.
  • 25% off for National Express** bus travellers – please present your National Express bus ticket from the day of your visit on arrival.

*If you use Tesco Clubcard Points to pay for tickets you will also receive the equivalent number of free single use return visit tickets. These Tesco free return tickets must be used within the calendar year that they are received. Tesco free return tickets are non transferrable and are valid for use by the original visiting party only. Tesco free return tickets are valid for a single use only and are not UnChained Annual Passes.

**National Rail and National Express discounts cannot be applied on Bank Holidays.

  • The Museum reserves the right to update this list at any time. For a full, up-to-date list of partners the Museum works with, please visit our website.
  • The Museum reserves the right to refuse entry or cancel a booking in the event of a change to the partner or if the visitor is unable to present the correct proof of purchase.
  • Visitors should make themselves aware of any third party T&Cs when using a discounted or partnership offer.
  • The Museum cannot be responsible for any failure or changes made by a third party to the offer, booking process or T&Cs.

If you are making a booking either from a professional care home or registered business for a group, no matter what the party size, please contact our Sales & Ticketing Office directly to arrange your booking. Group bookings can take advantage of discounted tickets and other benefits – visit our group bookings webpage for more information.

Bookings – events

All tickets for special events are non-refundable and non-transferrable. Refunds will only be issued should the Museum cancel an event.

Special event tickets are only valid for the event and date stated and cannot be converted into an UnChained Annual Pass. It is the responsibility of the visitor to ensure that the correct special event tickets have been purchased.

Any young person aged 15 or under must be accompanied by an adult aged 16 or over. Some events may not be suitable for people under the age of 16; the Museum will make these events clear on its website prior to booking.

Discounts, deals and vouchers cannot be used to purchase special event tickets. Special event tickets cannot be purchased using an UnChained Annual Pass.

Special event tickets are excluded from Gift Aid donations.

The Museum offers a concession ticket for special events for essential carers, of which visitors must provide evidence of their eligibility at the point of admission.

The Museum reserves the right to deny entry or charge the full standard event admission fee to any visitor unable to provide documentation upon request. Essential carer tickets are priced individually per event – please see event listings for details.

All special events have stated start and end times – please refer to your event ticket for guidance.

For our Santa Hunt tickets, please arrive 15 minutes before your timeslot. Due to the transport and guided story nature of this tour we are unable to accommodate any late arrivals.

UnChained Annual Pass terms and conditions

If you have purchased full price general admission entry (i.e., not one purchased as part of an offer or with a discount) to the Museum (whether on the door, online or via the telephone with our Sales & Ticketing Office), your ticket includes an UnChained Annual Pass. Find out more about our UnChained Annual Pass.

Your original entry ticket also doubles up as your UnChained Annual Pass, so keep this with you for your free return visits and present on arrival.

We recommend that visitors book their visits to the Museum via a pre-booked timed entry ticket. Visitors can amend or cancel their timed entry ticket by calling our Sales & Ticketing Office on 0121 520 8054 or emailing [email protected]. Please note that while entry times can be amended, general admission tickets are non-refundable.

UnChained Annual Passes are valid for 12 months from the date of your first visit.

UnChained Annual Passes are valid for the original visiting party only; Black Country Living Museum reserves the right to retain and revoke UnChained Annual Passes belonging to any visitors found or suspected to be transferring their UnChained Annual Pass.

UnChained Annual Passes must be produced on arrival on all return visits to gain free admission. Any visitors unable to produce their pass will be charged the normal admission price and this will not be refunded.

Any additional visitors without their own UnChained Annual Pass will be charged the normal admission price.

UnChained Annual Passes are non-refundable and non-transferable. Any UnChained Annual Pass being used fraudulently will be retained by the Museum and no refund issued.

UnChained Annual Passes cannot be purchased or used in conjunction with any other discount, deal or offer, including Tesco Clubcard Points (see ‘Partnerships deals and discounts’).

Please note that if you are visiting the Museum to undertake any work in a professional capacity you cannot gain entry using an existing UnChained Annual Pass. This could include but is not limited to: vlogging, photography, photoshoots, or research. If you would like to visit the Museum to undertake professional work, please contact [email protected]. Failure to do so may result in the Museum refusing entry and termination of the existing UnChained Annual Pass without refund, along with any necessary legal action.

Group bookings (educational, professional care or residential home, or any group over 15 people) do not qualify for an UnChained Annual Pass and should contact the Sales & Ticketing Office on 0121 520 8054 (lines open 10am-4pm, Mon-Fri) to arrange their visit.

UnChained Annual Passes cannot be used for entry to special events or courses.

The UnChained Annual Pass is valid for general admission on the dates and times that the Museum is open to the public. Please see the Museum’s website for details of opening times and dates.

The Museum reserves the right to request proof of purchase and/or identification upon entry to the Museum and to charge normal admission price to any visitors unable to prove that they are the original pass holders/visiting party. Normal admission prices will be charged and no refunds issued.

Any passes showing signs of damage or falsification will not be accepted; full admission will be charged and no refund issued.

Expired UnChained Annual Passes will not be accepted for free return admission and normal admission price will be charged and a new UnChained Annual Pass issued.

House policy – etiquette and guidance

We want to ensure that everyone has a bostin’ time here at the Museum. Our staff and volunteers are committed to delivering the best possible experience and treat every visitor with respect. We kindly ask that you show them, as well as your fellow Museum visitors, respect too. Any abuse towards our staff or volunteers will not be tolerated and we reserve the right to remove a visitor and their party from our site if abuse or harassment is deemed to have taken place. 

This etiquette guidance extends to interactions with the Museum’s social media channels. We are proud to share the Black Country’s story in our content, and share a diverse and inclusive range of stories. We kindly ask that you are respectful of both the people who appear in our content and other users when posting comments on our social media content. Any comments deemed to be abusive, offensive or derogatory will be removed. 

By purchasing a ticket to visit Black Country Living Museum, you are agreeing to follow our house policy below. A copy of our house policy is available to read at the Visitor Centre. Please speak to a member of our Admissions team if you wish to view it.

The Museum is licensed to serve and sell alcohol on its premises to any visitor aged 18+. Proof of age photo ID may be requested and sale refused to any visitor unable to provide a recognised form of ID.

The Museum respectfully asks visitors to drink responsibly during their visit and reserves the right to refuse sale of alcohol to any visitor deemed to be intoxicated. In such instances visitors may also be asked to leave the Museum premises and no refund will be issued.

Visitors are not permitted to consume alcohol on site that has not been purchased from the Museum. If a visitor is found to be in possession of alcohol which has not been purchased from the Museum, the Museum reserves the right to confiscate it. If an item is confiscated, it will be returned when the visitor leaves the Museum.

Only Guide dogs, assistance dogs and animals under the Museum’s management and care are allowed into the Museum. For those permitted, animal facilities are available. Please ask a member of staff during your visit.

Animals must not be left in vehicles while visiting the Museum.

Physical or verbally abusive or threatening behaviour towards our staff, volunteers or other Museum visitors is unacceptable. Any incidences will be investigated and appropriate action will be taken.

If you are attending an event and someone is behaving in an intimidating, aggressive or threatening way please speak to any member of the Museum’s staff who will contact our Duty Manager.

The Museum reserves the right to refuse entry to a visitor or to eject a visitor from the Museum site if, in the Museum’s reasonable opinion, the visitor is: being physically or verbally abusive; behaving in a threatening manner; appears to be under the influence of alcohol and/or drugs; may be a risk to the safety of Museum staff, volunteers or other visitors; may be disrupting or detracting from the enjoyment of other visitors; fails, when required, to produce proof of identity, age or entitlement to discount or concession; fails to comply with the requests of Museum staff; or is found to be in breach of the Museum’s terms and conditions or statutory law.

No refunds will be used to visitors who are refused entry or ejected due to their behaviour suggested in, but not limited to, the examples above.

The Museum reserves the right to conduct security searches and confiscate any item which, in the reasonable opinion of Museum staff, may cause danger or disruption to the event or experience, or which the Museum has previously specified as prohibited.

When leaving the Museum, please be respectful of our neighbours (both residential and commercial) when leaving. Please do not park in residential areas, particularly when this poses a danger to visitors, residents and the general public.

Cars are parked at the owners’ risk. The Museum accepts no responsibility for damage, accident or loss while using the Museum’s car parks.

Photography for personal use is permitted, provided that the photographer does not disrupt the visitor experience for fellow visitors. When photographing our historic characters, please ensure you have asked their permission prior to taking photographs.

Please note that if you are visiting the Museum to undertake any work in a professional capacity you cannot gain entry using an existing UnChained Annual Pass. This could include but is not limited to: vlogging, photography, photoshoots, or research. If you would like to visit the Museum to undertake professional work, please contact [email protected]. Failure to do so may result in the Museum refusing entry and termination of the existing UnChained Annual Pass without refund, along with any necessary legal action.

If you are interested in a commercial photography opportunity, please visit our filming and venue hire webpage.

For the comfort of our visitors, the protection of our collections and in line with legislation, smoking and the use of e-cigarettes is not permitted within any Museum buildings or on-board historic transport. Outdoors, we respectfully ask that visitors only smoke in our designated smoking areas. Please speak to a member of staff to find out where designated smoking areas are.

The Museum site reflects a historic setting, which includes cobbled streets, uneven surfaces, and open water at our canal boat dock. We kindly ask that you are mindful of this while enjoying your visit. Please take care on uneven surfaces, be aware of moving vehicles, don’t climb or play on exhibits, and refrain from feeding or touching the animals.

We ask that children are supervised by an adult at all times.

Site etiquette guidelines for school groups can be found on our school bookings webpage.

Guidelines for group visits can be found on our group bookings webpage.

Other terms

The Museum is not liable for visitors’ accommodation and travel costs and will not reimburse such costs should an event be cancelled or the Museum need to close to visitors due to circumstances beyond its control (for example, adverse weather conditions).

Black Country Living Museum tickets are not valid for admission to Dudley Canal and Tunnel Trust. Boat trips are organised separately by the trust, therefore if you would like to find out more about times and pricing please visit the Dudley Canal & Tunnel Trust’s website.

Closed Circuit Television (CCTV) is utilised across the Museum site. For more information on the Museum’s use of CCTV please refer to our privacy policy webpage.

Website terms of use

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Black Country Living Museum’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Black Country Living Museum’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Tipton Road, Dudley DY1 4SQ. Our company registration number is 1226321, England. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties. Please see our cookie policy.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.