How do I receive my purchased gift voucher/membership?

Our gift vouchers are valid for 12 from the date of purchase. Please check the expiry date shown on your voucher and make sure to use it before it expires.

To redeem your gift voucher or gift membership, please visit this page.

Absolutely! Both gift memberships and gift vouchers make thoughtful Christmas presents. Give someone special a year of discovery or a memorable experience exploring the history of the Black Country.

Yes! You can add a personal message when purchasing your gift, making it even more special for the recipient.

Your gift is ready to share! Simply print your confirmation email or forward it directly to your lucky recipient.

Unfortunately, we're unable to extend expiry dates, so please make sure your gift is used within the stated validity period.

Gift vouchers and memberships are non-transferable, so they cannot be exchanged or passed on to another person once purchased.

All gift vouchers and memberships are non-refundable once purchased.