Terms and Conditions

We want to ensure that everyone has a bostin’ time at the Museum. Our staff and volunteers are committed to delivering the best possible experience and treating every visitor with respect. We kindly ask that you show the same respect to staff, volunteers, and fellow visitors.

By purchasing a ticket or visiting the Museum, you agree to the following terms and conditions.

Tickets – General Admission

By purchasing a ticket, you agree to adhere to these terms and conditions.

All general admission tickets are non-refundable and non-transferable. If you are unable to attend on your chosen date, your booking may be transferred to another date by contacting the Ticketing Office on 0121 520 8054.

Tickets are issued as a PDF via email and contain a unique barcode. Tickets will be scanned on arrival. If a barcode has already been scanned, entry will be refused.

Full-price general admission tickets (not discounted or part of an offer) include the UnChained Annual Pass. The barcode for the pass is located at the bottom of the original ticket. Full terms are outlined below.

Any visitor aged 15 or under must be accompanied by an adult aged 16 or over.

General admission tickets and UnChained Annual Passes are valid only during public opening times. Visitors should check the Museum website before booking.

The Museum reserves the right to refuse entry or remove visitors who are abusive, threatening, intoxicated, disruptive, unable to provide proof of eligibility, fail to follow staff instructions, or breach Museum terms or the law.

The Museum is not responsible for opening times listed outside of its own website.

Concession Tickets

Visitors using concession tickets must provide valid proof of eligibility on arrival. The Museum reserves the right to refuse entry or charge full admission if evidence is not provided.

Concessions include:

  • Over 65s (valid ID required)

  • Students (valid student ID or TOTUM card)

  • Unwaged visitors (proof of qualifying benefits dated within six months)

  • Essential carers for visitors with disabilities (recognised carer ID, PIP cover letter, or Blue Badge belonging to the disabled visitor)

Partnership Deals and Discounts

Tickets purchased with discounts or partnership offers do not include the UnChained Annual Pass.

Available offers include Tesco Clubcard Points, Blue Peter badges, Blue Light Card, National Museum Directors’ Council staff entry, British Motorcycle Charitable Trust members, Heritage Railway Association members, Armed Forces discounts, Discover Dudley card holders, National Rail and National Express offers, and Copthorne Merry Hill hotel guests.

National Rail and National Express discounts are not valid on Bank Holidays.

The Museum reserves the right to change or withdraw offers, refuse entry if proof cannot be provided, and accepts no responsibility for third-party changes or failures.

Group Bookings

Bookings for 15 or more paying visitors must be arranged directly through the Ticketing Office. Group bookings may qualify for discounts and additional benefits.

Tickets – Events

All event tickets are non-refundable and non-transferable unless the Museum cancels the event.

Event tickets are valid only for the stated event and date and cannot be converted into an UnChained Annual Pass.

Visitors aged 15 or under must be accompanied by an adult aged 16 or over. Some events may be unsuitable for under-16s.

Discounts, vouchers, and Annual Passes cannot be used for event tickets. Event tickets are excluded from Gift Aid.

Essential carer concessions are available for events with valid evidence. Prices vary by event.

Event start and end times must be followed. For Santa Hunt tickets, visitors must arrive 15 minutes early. Late arrivals cannot be accommodated.

UnChained Annual Pass – Terms and Conditions

Full-price general admission tickets include an UnChained Annual Pass, valid for 12 months from the first visit.

The original ticket acts as the pass and must be presented on all return visits. Pre-booking is not required.

Passes are valid only for the original visiting party and are non-refundable and non-transferable. Fraudulent use will result in confiscation without refund.

Visitors unable to present their pass will be charged full admission with no refund.

Passes cannot be used with discounts, group bookings, special events, courses, or professional visits.

Professional use, including photography, filming, vlogging, or research, requires prior approval. Failure to do so may result in refusal of entry and termination of the pass.

Expired, damaged, or altered passes will not be accepted.

Membership – Terms and Conditions

Full membership terms and conditions are available on the Museum website.

House Policy – Etiquette and Guidance

All visitors must treat staff, volunteers, and other visitors with respect. Abuse or harassment will result in removal from the site without refund.

This policy also applies to interactions on the Museum’s social media channels. Abusive or offensive comments will be removed.

A copy of the house policy is available at the Visitor Centre.

Alcohol

Alcohol may be sold to visitors aged 18 or over with valid photo ID.

The Museum reserves the right to refuse service and remove intoxicated visitors without refund.

Only alcohol purchased on site may be consumed. Outside alcohol will be confiscated and returned on departure.

Animals

Only guide dogs, assistance dogs, and Museum animals are permitted. Animals must not be left in vehicles.

Behaviour

Abusive, threatening, or aggressive behaviour is not tolerated. The Museum may refuse entry or remove visitors without refund.

Security searches may be conducted, and prohibited items confiscated.

Neighbours and Parking

Visitors must respect neighbouring residential and commercial areas when leaving.

Vehicles are parked at owners’ risk. The Museum is not responsible for loss or damage.

Photography and Videography

Personal photography is welcome, but visitors must ask permission before photographing staff or volunteers. Drones and supplementary lighting are not permitted.

Professional or commercial photography and filming require prior approval. Annual Passes cannot be used for professional visits.

The Museum may conduct in-house photography or filming. Entry constitutes consent for use of images in promotional materials.

Smoking

Smoking and e-cigarettes are not permitted inside buildings or historic transport. Smoking is allowed only in designated outdoor areas.

Uneven Surfaces and Safety

The Museum includes cobbled streets, uneven surfaces, open water, and moving vehicles. Visitors must take care and supervise children at all times.

Other Etiquette Guidelines

School group and group visit guidelines are available on the Museum website.

Other Terms

The Museum is not liable for accommodation or travel costs if events are cancelled or the site closes due to circumstances beyond its control.

Museum tickets do not include Dudley Canal and Tunnel Trust boat trips.

CCTV operates across the site. See the privacy policy for details.

Website Terms of Use

Use of the website constitutes acceptance of the website terms and privacy policy.

Website content is for general information and may change without notice. The Museum makes no warranties regarding accuracy or suitability.

Unauthorised use may result in legal action. Use of the website is governed by UK law.

Membership is valid for a period of one year from the date of purchase.

Membership Types

Individual membership (one named person).

Joint membership (two named adults living at the same address)

Small Family 1 membership (one adult and up to three children aged 3–15)

Small Family 2 membership (two adults and one child aged 3–15)

Medium Family membership (two named adults and up to two children aged 3–15)

Large Family membership (two named adults and up to three children aged 3–15) 

Membership is non-refundable. Gift memberships must be redeemed within 12 months of the purchase date. Any upgrades must be made within one month of purchase. The Museum reserves the right to increase membership prices without prior notice. Any price increase will apply at renewal.

Membership Cards and Use

Membership cards are non-transferable and may only be used by the named cardholder.

For Joint and Family memberships, all named cardholders must present their cards when visiting together.

The Museum carries out occasional spot checks and may request photo ID. If staff reasonably believe a membership card is being misused and acceptable ID cannot be provided, entry will be refused and the card retained.

Access and Admission

Membership allows unlimited access to the Museum during normal opening hours for the named members and, where applicable, children covered by a Family membership.

Entry to special events, whether during or outside normal opening hours, is not included and requires an additional ticket.

Any young person aged 15 or under must be accompanied by an adult aged 16 or over.

Food and Drink Discounts

A 20% discount on food and drink is available to members at Café Black Country, The Workers’ Institute & Café, Hobbs’ and Sons Fish & Chip Shop, Veal’s Baker’s Shop, T. Cook’s Sweet Shop, Bottle & Glass Inn, Elephant & Castle Pub, and Marsh & Baxter.

The discount applies to members only, cannot be used with other offers, and does not apply to alcoholic beverages. Membership cards must be presented at the start of the transaction.

Retail Discounts

A 20% discount is available to members at the Museum Shop, H. Morrall’s Gentlemen’s Outfitters, Stanton’s Music Shop, and Spring Hill Post Office.

The discount applies to members only and cannot be used with sale items or other offers. It does not apply to alcoholic products, canal art products, postage stamps, or car park tokens. Membership cards must be presented at the start of the transaction.

Special Event Discounts

Members receive a 20% discount on full-price special event tickets, excluding Red by Night.

The discount applies to the number of individuals covered by the membership. For example, an Individual membership receives a discount on one adult ticket, while a Medium Family membership receives discounts on two adult tickets and up to three child tickets.

Priority Booking

During priority booking periods, members may purchase up to six additional full-price tickets for friends and family, in addition to tickets for those covered by the membership.

Peaky Blinders Nights are adult-only events (16+). Tickets for these events may only be purchased for adult members named on the membership.

A valid membership number must be provided to access priority booking by phone. Members may also be asked to confirm identity. Priority booking is also available online using member login details.

Parking Benefit

One free car parking token is provided per visit on exit when a valid membership card is shown.

The token is valid only for use in the Museum car park. Parking spaces cannot be guaranteed. Membership does not cover parking charges incurred elsewhere.

Family and Friends Vouchers

Membership includes three Family and Friends vouchers, each offering 25% off single daytime admission.

Each voucher is valid for one person, can be used once only, and will be retained by Museum staff upon redemption.

Vouchers do not qualify for an UnChained Pass, cannot be used for Family tickets, exclude pre-bookable events, and require the non-member visitor to be accompanied by a member. A valid membership card must be presented at Admissions.

Communications

Priority booking notices and the Member What’s On guide are sent by email only.

It is the responsibility of the member to ensure their email address and contact permissions are accurate and up to date.

Additional Charges

Some members-only experiences may incur an additional charge.

Data Protection

Member data is held by Black Country Living Museum in accordance with relevant regulation to provide membership information, news, and offers.

Full details are available in the Museum’s privacy policy.

Gift Memberships

Gift memberships become active once redeemed.

To activate a gift membership, the recipient must provide their name, the name of any second cardholder (for Joint or Family memberships), address, and email address.

Changes and Termination

In exceptional circumstances, the Museum reserves the right to withdraw membership benefits at any time without prior notice or compensation.

The Museum also reserves the right to refuse or terminate membership at any time.

Membership Welcome Packs

Membership welcome packs may take up to 14 days to process.

Membership benefits are active from the date of purchase. Before receiving a welcome pack, members may visit by providing their name and photo ID at Admissions, where a temporary membership card will be issued for the day.

Members can also book exclusive events or discounted tickets online using their registered email address.